Service Level
Nostate is initially offered as a free cloud service for experimentation, development, evaluation, and early operational use. This SLA describes the practical operating baseline only. It is not a promise of uninterrupted service, guaranteed uptime, or compensation.
Nostate does not guarantee 24/7 availability, uninterrupted operation, restoration of deleted assets, recovery from data loss, or fitness for any production, compliance, commercial, or safety-critical use case.
Nostate provides access to the control plane, customer sandboxes, authentication flows, custom-domain tooling, and related development infrastructure.
The service is provided on an as-available and as-is basis. Features, limits, routes, infrastructure topology, and availability characteristics may change at any time.
No minimum uptime percentage is promised. Nostate may experience planned maintenance, unplanned downtime, degraded performance, infrastructure migration, queue backlogs, rate limiting, or complete suspension.
Because the service is initially free, no service credits, refunds, penalties, or compensation are offered for downtime, latency, delayed queue execution, failed provisioning, mail-delivery issues, domain-activation delays, or partial service interruptions.
Nostate does not guarantee permanent retention of sandbox files, logs, database records, generated assets, uploaded content, mail history, domain configuration state, or operational metadata.
Users are solely responsible for maintaining their own exports, backups, source repositories, deployment artifacts, domain configuration records, and recovery procedures.
Nostate and its operators are not responsible for end-user harm, business interruption, lost revenue, reputational damage, legal exposure, customer claims, third-party claims, content loss, security incidents caused by user behavior, misconfiguration, or actions taken inside user sandboxes.
Nostate is also not responsible for infrastructure outages, third-party provider failures, DNS issues, mail delivery failures, SSL issuance delays, deployment mistakes, accidental deletion, misuse by team members, or harmful behavior by your own users, visitors, or customers.
Support may be provided at our discretion. No response time, remediation time, recovery time objective, or dedicated support channel is guaranteed.
We may prioritize platform stability, abuse prevention, or internal operational limits over individual incident handling.